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Patient Focused Care

For 18 years I

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have worked with doctors, dentists and their staff to increase patient satisfaction, enhance employee satisfaction and help them improve their delivery of quality care. Watch my videos on patient focused care or jump below to read about my training programs.

Training Programs

Patient Focused Care

Superior patient care is all about training your staff to develop a few good habits that makes a huge difference.

Communicating in Patient Friendly Language

Train your entire team to speak in patient friendly language and increase your patient’s comfort level comfort

Creating a One Page ‘Business Dashboard’

All business owners need to track a few critical key indicators to ensure their practices are headed in the right direction & helps you to take swift action before a slight down trend becomes a big problem.

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Power Recruitment and Interviewing

You may be a great dentist or doctor, but your staff has more contact with your patients and has a huge impact on your bottom line. I guide the development of a strategy that will ensure you can recruit excellent candidates and hire employees that will be a good fit for your practice. Using Social Media to Grow Your Practice Forward thinking professional understand that the era of social media has changed everything. They are effectively using social media to contribute to the lives of their patients, attract new patients and grow their bottom lines. You also need to stay on top of what your patients are saying about you! You need to get your message out the way you want it before your disgruntled patients drive your reputation and profits into the ground.

Just for Dentists:

Selling Treatment Plans

Train your entire staff on how to increase patient’s comfort levels and get the treatment they need and deserve.